PRIVACY POLICY

ONLINE ORDERING IS SECURE

We value our customers and want to make shopping online comfortable and safe. We take precautions to safeguard your financial information. Your credit card numbers are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption*. Moreover, your credit card information is encrypted when it is stored on our network, protecting it from theft or internal compromise. Furthermore, for added safety, if our customer service team suspects anything to be improper with your order and/or your credit card, they will contact you and get voice authorization from you. * SSL encryption ensures that your information is protected and cannot be read by others as it travels over the Internet. The secure mode begins when you begin the checkout process. Your web browser will indicate when you’re on a secure page. You also can verify that your information is encrypted by looking at the URL line of your browser. When visiting a secure server, the first characters of the site address will change from http to https.

ALTERNATE OPTION

If you are still concerned about using your credit card over the Internet, you can just phone our Customer Service number and we will be glad to take your order.

INFORMATION WE COLLECT...

WHEN PLACING AN ORDER

We ask you for information such as your name, e-mail address, shipping address, billing address and payment information so we can process your order. If necessary, we might use this information to contact you during the processing of your order. We also use your information to personalize your shopping experience (such as a personal greeting).

WHEN SUBSCRIBING TO OUR NEWSLETTER

Our newsletter is an optional service to our customers and the visitors to our site. This newsletter provides product promotions and other special announcements. Your email address is required to receive our newsletter. We will not share your email address with any third-party without your explicit consent. We hope you find our newsletter both enjoyable and, through our special offers, rewarding as well. You may unsubscribe at any time on your account page or by following the instructions at the bottom of each newsletter.

SENDING US CORRESPONDENCE

When we receive email, letters, or entries to our contests we may collect and store the information you submit. We only use the information you provide to respond to your communication unless you explicitly opt-in to receive our newsletter.

COOKIES

Like most other web sites, bridegeandburn.com uses cookies to allow you to log-in, to keep items in your shopping basket during your visit and to allow you to proceed through the checkout process. As such, we require cookies to be enabled in your web browser.

ABOUT CHILDREN/TEENS

HELM is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.

OTHER SITE’S POLICIES

You might choose to leave our site via links to other sites. We are not responsible for the privacy, security or content policies of those sites.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

SERVICE PROVIDERS

Only the portions of your personal information that are required to process and ship your order are shared with our payment processing provider and our shipping carrier. They will only use this information in the service of fulfilling your order and will never use it for marketing purposes.

ANONYMOUS ANALYTICS

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

We will NOT give, sell, or lease your personal information to third parties!

Accuracy of Information

It is our utmost goal to provide complete, accurate and current information on this website. However it is possible that this site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to product description, pricing and availability. In addition, some information may be incomplete or not current. We reserve the right to correct any errors, inaccuracies or omissions at any time without any prior notice, which may occur after an order has been placed. We apologize for any inconvenience this may cause. 

SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.  To make such a request, please contact us at the following address:

HELM Boots USA, Inc.

5305 Bolm Rd Suite 6 Austin Tx 78721

contact@helmboots.com

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Leather Care

Taking care of your footwear is critical to its life. We have identified these main products in order to keep your pair looking fresh and healthy:

  • Blackrock Leather 'N Rich: Our best-selling leather conditioner; conditions and hydrates leather. Good for eliminating scuffs and creases, and a faster break-in time.
  • Pure Polish (pigmented and non-pigmented polishes): Colored polish revises the color in your footwear and belts. High Shine Boot Wax will keep your footwear looking its best without affecting the color.
  • Otter Wax Leather Sealant: seals out and repels moisture, keeping your leather healthy. Reapply when water no longer beads after it hits treated spots.

When taking care of suede footwear, these products can help protect and clean:

  • Shoe Keeper - Suede Protector Spray: Easy-to-use spray protects your fine suede and nubucks from stains and damage.
  • Otter Wax Suede Cleaner: A nourishing alcohol-free treatment suitable for use on all types of suede and nubuck to remove stains, blemishes, and odors.
  • Tampico Suede Brush: A versatile brush that's great to have since it can be used to clean a wide variety of fabrics, leathers, and suedes. Natural bristles are relatively stiff, allowing to scrub away dirt and debris, but soft enough to not scratch leather or pull at the threads of fabric.

Here are some other helpful accessories:

  • Cedar Shoe Trees: our shoe trees help keep your footwear looking its best by absorbing moisture between wears, and during longer periods of storage.
  • HELM Shop Rag: Made of 100% indigo cotton, this cloth is a great companion when using waxes, polishes, and sealants.

We conveniently recommend the best blend of care products for each pair of footwear after you add it to your cart. Note: pop-up blockers must be disabled in order to see HELM's recommendations.

Shipping, Exchanges, & Returns

SHIPPING

We offer free standard shipping on all U.S. domestic footwear orders, or any order placed that exceeds $50.

EXCHANGES

HELM will gladly accept exchanges on unworn and unused HELM footwear within 30 days of purchase and will cover the cost of shipping for all U.S. domestic orders. If you wish to make an exchange, please visit: helm.happyreturns.com and select the "Exchange" option. Choosing this option will allow you to tell us what you'd like to have sent in place of our original order.

  • All exchanges must include a proper return authorization number on the shipping box in order to be processed. The RMA number will be assigned at helm.happyreturns.com.
  • Exchanges will ship once the original purchase being returned arrives at the HELM Returns Office.
  • Footwear must be unworn and in perfect condition in original shoe box. If boots have been worn, we are unable to accept an exchange.
  • Gift cards are not eligible to be returned or exchanged.
  • Free shipping on all U.S. domestic orders.
  • Customer is responsible for shipping and customs on all international exchanges.

RETURNS

HELM will gladly accept returns on unworn and unused HELM products within 30 days of purchase & will cover the return shipping on all U.S. domestic orders over $50 by providing a prepaid return label.  If you wish to make a return, please visit: helm.happyreturns.com

  • All returns must include a proper return authorization number on the shipping box in order to be processed. The RMA number will be assigned at helm.happyreturns.com.
  • Footwear purchase may be refunded within 30 days of the purchase date on the receipt.
  • Refunds will be issued in the form of payment used to make the original purchase. Refunds can take up to 3-5 business days to reflect on credit or debit card accounts depending on the bank associated with the card.
  • Footwear must be unworn and in perfect condition in original shoe box. If footwear has been worn, we are unable to accept a return.
  • Any original shipping costs will not be refunded although we do offer free return shipping on all U.S. domestic orders over $50 by downloading a prepaid shipping label through our returns and exchange portal.
  • Customer is responsible for shipping and customs on all international returns.
  • Items marked "Final Sale" are ineligible to be returned.

Our Loyalty Program

The HELM Crew is free to join, and it's your ticket to savings, exclusive access, sneak peeks, and unique experiences. You start earning Crew Points with your first purchase.

Every dollar spent earns you at least one Crew Point. We'll give you 100 points just for signing up, and more points for engaging with the community.

Being in the Crew isn't just about saving. You'll be among the first to know about sales, new releases, and exclusive events.

The perks get bigger at our VIP HELMSMEN Tier, including a password-protected private shopping experience, wear-testing raffles, and design feedback on future products.

Our Story

We make Footwear for Life. Styles designed for every occasion, and made to last. But we aren't just here to sell boots and shoes. We are in endless pursuit of impeccable design and unmistakable, life-defining experiences; the coolest places, the most delicious food, the perfect soundtrack for every moment, fascinating people, and the partners who share in our pursuit to find these things.

There are more than 153 steps involved in making a pair of HELM footwear, performed by 14 master cobblers. We're relentless about craftsmanship and have spent years refining our process. Every pair of HELM reflects the dedication we have towards our craft and customers.

Everything we make is inspired by a story and a place. We want our footwear to be as long-lasting as the culture that inspired it, and we combine timeless construction methods with premium leather and materials to create footwear built with a purpose, and shoes made to endure the years, for people who take care of them. HELM footwear is meant to be worn for life.

We want every HELM purchase to be deeply meaningful to each customer, and our commitment to excellence lasts beyond checkout. We are here to serve you with unparalleled customer service and inspire you with tailored customer experiences, and share with you the things that inspire us, like we do in our iconic weekly Saturday Six.

Our goal since day one has been to create footwear that is versatile, timeless, and functional — able to be worn in the workshop or boardroom. You can spot every pair of HELM by its signature white midsole.

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