Returns and Exchanges

RETURNS

HELM will gladly accept returns on unworn and unused HELM products within 30 days of purchase & will cover the costs for shipping on all domestic orders.  If you wish to make a return, please visit: https://helm.returnly.com

  • All returns must include a proper return authorization number on the shipping box in order to be processed. The RMA number will be assigned at https://helm.returnly.com

  • Boot purchase may be refunded within 30 days of the purchase date on the receipt. 

  • Refunds will be issued in the form of payment used to make the original purchase. Refunds can take up to 48 hours to reflect on credit or debit card accounts depending on the bank associated with the card.

  • Boots must be unworn and in perfect condition in original shoe box. If boots have been worn, we are unable to accept a return.

  • Free shipping on all domestic orders.
  • Customer is responsible for shipping and customs on all international returns

 

EXCHANGES

HELM will gladly accept exchanges on unworn and unused HELM boots within 30 days of purchase and will cover the cost of shipping for all domestic orders.. If you wish to make an exchange, please visit: https://helm.returnly.com and select the “Exchange” option. Choosing this option will allow you to tell us what you’d like to have sent in place of your original order.

  • All exchanges must include a proper return authorization number on the shipping box in order to be processed. The RMA number will be assigned at https://helm.returnly.com

  • Exchanges will ship once the original purchase being returned arrives at the HELM Returns Office.

  • Boots must be unworn and in perfect condition in original shoe box. If boots have been worn, we are unable to accept an exchange.

  • Gift cards are not eligible to be returned or exchanged.

  • Free shipping on all domestic orders.
  • Customer is responsible for shipping and customs on all international exchanges