Frequently Asked Questions
Can HELM be resoled?We currently can resole our styles that have been produced in the U.S.A., allowing you to put any of the 7 different soles on the boot. Contact us at email@example.com, or click here for details on our resoling process.
How do your boots fit compared to other boots or running shoes?
Our boots fit true to size. This means that if your foot is measured to be a size 9 you will wear a size 9 in HELM. You can get your foot measured at any department store to find out what size your foot is if you are unsure, and we also offer free exchanges for un-worn boots if you order the wrong size and want to exchange it.
What is the best way to maintain my boots?Please see our Maintenance section on the website which details the best ways to protect and keep you boots in good health all year long.
I work in a wood shop/welding shop/machine shop/the forest. Can I wear these to work?Yes, you can certainly work in our boots, but do note that they aren’t built with steel toes or some other essentials that are needed to make them OSHA rated. We design our boots to be used both professionally and casually and our customers send us photos of themselves using them for a wide range of things.
I don’t live in the US. Can you ship to me internationally?Yes, we ship to all countries around the world and most orders take between 6-10 days to arrive. Shipping costs are calculated during check-out, and please note that you are responsible for all duties and import taxes that may apply.
Can you estimate shipping for me?Domestic Ground Shipping via UPS is free on all orders over $50.00. For expedited and international orders you can use this link from UPS and see approximately how much it will cost to ship to your location. The shipping weight is 3 pounds. If you’d prefer to ship via USPS you can use this link to approximate shipping to your location.
When do you process my order?In most cases we ship the day of purchase. If you place your order after 2pm or on the weekend, your order will ship the next business day.
Can I get a custom boot?For every Helm boot, we offer the opportunity to re-sole your boot at any time. Utilizing any of the 7 different outsoles we offer, click here for more information.
I read that HELM constructs boots with both Blake Rapid Stitched and Goodyear Welt. What does that mean?Blake Rapid stitch, or what we call a Blake Welt Stitch, means we stitch the midsole through the innersole and then use a rapid machine to stitch an outsole to the midsole on the outside edge. The same machine and similar process is used when constructing with a Goodyear Welt, which requires the addition of a welt to apply the boot upper to the sole. These both can be easily resoled by us and both are water resistant. Water might get in if you submerge your foot, however it will not get in just by walking in the rain or through puddles. For more information, please refer to Boots 101 on the website.
I've owned a pair of HELM for 2 years and I have an issue with them. What do I do?Boots are made to be worn and with that wear there are some expected repairs. When small issues related to wear occur, we recommend taking your HELM to a trusted cobbler who can aid you. If an issue - big or small - occurs within the first two months of ownership, please contact us at firstname.lastname@example.org and let us know so we can assess whether it is a wear-related issue or a quality control issue. We will need you to tell us the date of purchase and attach a picture of the issue.
I have a pair of boots with a waxed canvas panel that has begun to show some marks on it. What do I do?This is a characteristic of wear and most people think it adds character. If it is something that displeases you, you may try rubbing the canvas area with some Otter Wax to darken the entire panel.