Alyssa is our Customer Experience Manager, and if you've interacted with her, you know she's a wealth of knowledge, she works fast, and her desire to see a happy customer knows no bounds. We asked her to round up some of the most frequently asked questions related to holiday shopping.
Holiday Shopping FAQs
Q: Will HELM have an extended return policy for the holiday shopping season?
A: You betcha! Our holiday shopping return and exchange policy will extend to February 1st, 2023 for those who received HELM as a gift. Make sure to keep all original HELM packaging and to have your loved one try the boots indoors before deciding to keep them. We are unable to accept worn products for return or exchange.
Q: How do I know what size to get for my loved one?
A: Getting the size right can be tricky, especially when ordering online. It’s even tougher when you’re holiday shopping for someone else. Generally, first-time customers find they size down about a half-size in our products from other brands. If your loved one already owns HELM Boots, check the size on the tongue of those and they should be the same size across the board. Reach out to email@example.com if you have any questions on a specific style! Want to learn more about sizing? Here are some helpful resources from our blog.
Q: Does HELM offer Gift Cards?
A: Yes! Unsure about what style to purchase, or what size to choose for someone when you're holiday shopping? Not a problem. We offer gift cards on the site. Click the product below. They are delivered by email to the email you place the order under and contain instructions on how to redeem. We offer physical gift cards at our Flagship store in Austin, TX. We operate during normal hours during the holiday shopping season, except for on Thanksgiving and Christmas Day.
Q: Favorite Stocking Stuffer?
A: No-brainer small gifts. Our socks are a great pairing with boots. Blackrock Leather ’n Rich is our go to neutral leather conditioner for any color leather. We have a wide selection of belt options, made in the same leather as our core collection of boots. Matching has never been this easy! During holiday shopping, some of these things can run out of stock due to popularity.
We love to meet our customers in person. Whether you're visiting Austin or you're local, make sure to come visit us at our Flagship store this holiday shopping season. We’d love to see you! We are located in the heart of Austin’s East Side at 1200 E 11th St, #101, Austin, TX 78705. Grab a drink at Nickel City, or a meal at Hillside Pharmacy, and then walk on across the street.