If you’ve ever written to us, you’ve had the pleasure of interacting with Alyssa, our Customer Service Manager. She navigates all sorts of questions about delivery status, exchanges, footwear fit, and even the occasional dog-ate-my-boots emergency.
Click the drop-down or see further below as Alyssa shares some of her most frequent HELM questions from the last month.
How do I know my shoes fit me out of the box?
When first trying on your HELMs, you want them to feel comfortably snug. This is because the leather stretches out and relaxes during break-in, especially in the toe box. Generally speaking, you want 1/4 to 1/2 of an inch of space from the front of your toes to the front of the boot. If you have any more than that, you should consider sizing down. You also do not want any heel slippage in the back of the shoes. Do not hesitate to email us if you have any questions about fit after receiving your shoes in the mail!
What do you recommend to quickly clean HELM boots or shoes?
Our go-to shoe cleaner is Otter Wax Saddle Soap. Pair soap with a HELM shop rag, and you’re all set. After cleaning, you can condition your HELMs with the conditioner of your choice. We like to use Blackrock Leather ’n Rich which is neutral in color and can be used on any leather products you own. We also offer pigmented Pure Polish conditioner if you need a touch-up on your shoes.
How do I join the HELM CREW?
Making your first purchase with us, and setting up an account on our website gets you into the CREW. You receive 1 point for every dollar spent, which goes towards rewards that you can redeem on our website or in store. Once you’ve spent $600 with us, you’re a HELMSMEN for life. This gives you exclusive access to new arrivals and prelaunch discounts, and even HELMSMEN only Limited Edition or Limited Run styles.
Where do I get Replacement HELM Laces?
You can purchase replacement laces directly on our website in the Supply area. Once on the laces page, you can purchase the laces by shoe style name and color. Make sure to select the right size category for your shoes, so you receive the right length laces! Sizes 6 - 10 laces are slightly shorter than sizes 10.5 - 16 laces.
How do I exchange for another size?
You can initiate your exchange on our website within 30 days from your purchase date. Make sure to try your shoes on at home before deciding to keep them, so that they are still eligible for exchange. Worn shoes can not be exchanged or returned. Unsure about the fit and what size to exchange for? Reach out to us at contact@helmboots.com for sizing guidance. We’d love to help you out!
Any new HELM arrivals coming soon?
You betcha! We have some exciting new styles on the line up for this year. One that’s special to me is hitting the website soon… The best way to stay up to date is to keep an eye on our newsletter and website. P.S. If there’s a style or color way you’d like to see in the future, let us know! We’d love to hear your feedback on what’s missing in our line up.
How do I know my shoes fit me out of the box?
When first trying on your HELMs, you want them to feel comfortably snug. This is because the leather stretches out and relaxes during break-in, especially in the toe box. Generally speaking, you want 1/4 to 1/2 of an inch of space from the front of your toes to the front of the boot. If you have any more than that, you should consider sizing down. You also do not want any heel slippage in the back of the shoes.
Do not hesitate to email us if you have any questions about fit after receiving your HELM shoes in the mail!
What do you recommend to quickly clean boots or shoes?
Our go-to shoe cleaner is Otter Wax Saddle Soap. Pair soap with a HELM shop rag, and you’re all set. After cleaning, you can condition your HELMs with the conditioner of your choice. We like to use Blackrock Leather ’n Rich which is neutral in color and can be used on any leather products you own. We also offer pigmented Pure Polish conditioner if you need a touch-up on your shoes.
How do I join the HELM Crew?
Making your first purchase with us, and setting up an account on our website gets you into the HELM CREW. You receive 1 point for every dollar spent, which goes towards rewards that you can redeem on our website or in store. Once you’ve spent $600 with us, you’re a HELMSMEN for life. This gives you exclusive access to new arrivals and prelaunch discounts, and even HELMSMEN only Limited Edition or Limited Run styles.
Where do I get replacement laces?
You can purchase replacement laces directly on our website. Once on the laces page, you can purchase the laces by shoe style name and color. Make sure to select the right size category for your shoes, so you receive the right length laces! Sizes 6 - 10 laces are slightly shorter than sizes 10.5 - 16 laces.
How do I exchange for another size?
You can initiate your exchange on our website here, within 30 days from your purchase date. Make sure to try your shoes on at home before deciding to keep them, so that they are still eligible for exchange. Worn shoes can not be exchanged or returned.
Unsure about the fit and what size to exchange for? Reach out to us at contact@helmboots.com for sizing guidance. We’d love to help you out!
Any new arrivals soon?
You betcha! We have some exciting new styles on the line up for this year.
One that’s special to me is hitting the website soon… 
The best way to stay up to date is to keep an eye on our newsletter and website.
P.S. If there’s a style or color way you’d like to see in the future, let us know! We’d love to hear your feedback on what’s missing in our lineup. Meantime, shop some of our favorites below!